Local Marketing - Are You Sure?

Most locally owned small businesses think they are focusing on local marketing. Here are 7 things you must do to have a successful local marketing plan.

1. Local opportunities – Every community is different in what marketing opportunities are available for small businesses. Most communities have a Chamber of Commerce, local newspaper, local radio, billboards, etc. Business owners should research each local opportunity and gather the demographic information for each, before making a decision on where to spend their money. Remember - inbound marketing is more successful than outbound marketing. Make choices wisely.

2. Email Marketing – Every local business can be successful with email marketing. The type of email marketing will depend on the industry. A properly planned email marketing program will grow the business and build a loyal customer base.

3. Long Tail Keywords – One of the most effective ways to target locally when performing SEO, is to use long tail keyword phrases with the name of the location targeting. Some examples – ‘seafood Destin FL’ or ‘residential painter in Atlanta’.

4. On-line directories – This is another way for your business to be seen in internet searches. These directories are also used for customer comments. Not only should you be listed in these directories, you should be monitoring the directories for positive and negative comments. Respond to all comments in public. Some of the top online directories are Merchant Circle, Yelp, Manta and Local.com. There are others you may need to consider depending on your industry.

5. Google and Bing Places – Reserve your name and place on the major search engines. When someone types in a city to search for a specific business, the search engines will give you a map with the locations highlighted for your search results. A must for all businesses!!

6. Social Media – This has become known as “Word of Mouth on Steroids” and the foundation for most locally owned businesses marketing is word of mouth. Facebook has become the most powerful social media tool on the internet today. Start a business page and begin connecting and communicating with your customers and others. Offering deals, posting interesting information, commenting on local events, etc. will have people to ‘Like’ your page to see what you have to offer.

7. Blog – The latest statistic I heard about blogging was – businesses with an active blog receive 55% more traffic to their website than those that do not blog – this coming from Hubspot. Blogging adds new content to your website, pages to your website, increases traffic to your website and increases links to your website – all of these will increase your ranking with search engines.

Do you have anything to add to the list?

Email Marketing – Is it taking a back seat to Social Media?

Not with my clients!! They are realizing the strength in a well planned email marketing program. Social Media and email marketing should work together to reach the goals of the business. Properly used, they can both complement each other and make the other more effective. If you are seeing a drop in your email marketing numbers, you should evaluate your plan, because you are doing something wrong.


To ensure that your email marketing program will be a success, you must first determine who is the audience. Segment your email list into different categories – i.e.: if you are a clothing store – you would want to segment your list at least by gender and age. If you have the capability of tracking purchase habits – this is another very effective segmentation. You are able to get more valuable information in an email to that individual by segmenting. This also enables you to target market throughout the year depending on the time of year. For instance – before Mother’s Day – you would send an email for women’s clothing to all the males and those under age 20 – these are the groups shopping for Mother’s Day gifts.

After segmenting your lists, you must then determine what is considered valuable information to these individuals. Retailers are sending sales, specials and new product arrivals. B2B is sending information that is of value to their customers and potential customers. The information should be different for customers and potential customers. You do not try to sale to your customers – just provide them information about updates, upgrades, how to, new products, etc. This will give them information of value to them to improve efficiency and productivity with the products/services they have already purchased from you. For potential customers, you are selling a little. Don’t go overboard like retailers, but you need to let them know when you have special deals. It is still about educating and providing value so you are seen as the expert. Then when they are ready to purchase, they come to the expert.

Another effective use of email is to provide information and/or deals to your email customers only. This will help in building your email list and gives the members a sense of being a part of an exclusive group of customers. Everyone wants to be a member of an exclusive group.

Integrating all of your different marketing tools is a must. You should have links to your website, social media, landing pages and blog on all of your emails. Vice versa – all of these mediums should publish your email when it is sent. By integrating all of these tools, they all become stronger together and provide a seamless stream of leads and new customers.

Any small business that is not participating in an email marketing campaign is missing out on generating leads and building a loyal customer base.

Is your email campaign generating leads and providing new customers?

9 Ways to Create the Right Customer 'Experience'

Why do some customers spend money with you and others don’t? Why do some customers come back again and some don’t? You could really increase your profits if you could get them to spend money the first time and get them to return. Return shoppers provide a larger profit margin because you did not spend as much to get them to come back as you did to get them to purchase the first time. Here are some things to do:

Customer service is about the ‘experience’ not the sale
The customers ‘experience’ is what you are trying to create. When sales people appear uncaring and/or unhelpful you lose a lot of potential sales. Create a company policy on interacting with each and every customer that comes in the store. For ecommerce, interact with live chat, FAQ’s and follow up from visiting the site. Also have strategies to prevent communication breakdowns with customer and how to settle customer disputes.

Shopper Education
The general public has become much more savy in shopping these days. They will search online for the best price and customer reviews. You must provide information in the store as well as online for today’s shoppers. If they can find more information about another product, there is a greater chance you will lose the sale. In store and online you can provide fact sheets, video, publications and reviews.

Male vs Female
Women account for 60% - 80% of buying decisions in today’s market. Understanding how men and women shop is a must. Many industries have not embraced the fact that the majority of the buying decisions are made by women. Your store set-up and website design should appeal more to women – don’t ignore the men – but remember 60-80%!

Create an atmosphere to maximize potential
Customers will spend more money the longer they are in your store or on your website. In store – create an area for men and women to sit and relax – provide coffee or water – use video to educate and entertain. Online – design an entertaining and educational experience that will draw them to different products. Remember – relaxing, fresh, visually stimulating and of course clean.

Available and Open
It is a must to be available and open to customers. Not just being in the store – be with the customer assisting them in their shopping ‘experience’. Online – make it very easy and obvious how to connect with a live person via chat or phone. This will lead to increased sales and increased return purchases. Remember – the experience is more important than the sale.

Layout/Design to increase sales
Know where to put what merchandise in your store and have related products on the page for your ecommerce store. Place the sale items in a store in the middle to back of the store with visible signage to attract the customer. Online – always have related sale items on the page.

Create an environment that expresses emotion and product related
Your in store environment should be one that causes the customer to react emotionally. Appeal to the target market. The look and features of your website should do the same. If you sale sporting goods – create a competitive atmosphere with action photos of popular athletes and sport video games. This will maximize your sales and create enthusiastic customers.

Show your trust and ethical business
A study (www.neurosciencemarketing.com/blog) has shown that saying “trust us” will increase the customer’s perception of fair price, caring, fair treatment, quality and competency in your business. Create an atmosphere and reputation of high morals and ethics will attract consumers. Display in your store and online any involvement in community and charitable organizations.

Create an environment for feedback
Ask for your customers opinion. You will build a larger loyal customer base by asking and implementing ideas from your customers. You don’t know what they want or if they had a ‘great experience’ unless you ask.

You may not think these topics are related to marketing – I strongly disagree – anything that is related to increasing leads or sales is marketing. Customer service is marketing and the ‘experience’ you create for your customer will make or break your business.

Email Marketing = Lead Generation

Why are people blasting email marketing today? It has proven to have a great ROI. I just think the new guys on the block want to be the one to come up with something new. The biggest new, that is actually not so new, is lead generation. I have read that email marketing is just a small piece of lead generation. I strongly disagree. It is a significant piece of the lead generation pie. Don't misunderstand, I also believe you must be performing several other lead generating processes along with email.

A big factor in lead generation with email marketing is what type of email are you sending? One, a newsletter is the better lead generator. Two, product/service sales email should create more immediate sales by having the customer purchase online or have them come into the store. There are a 3 factors that you must consider to make your email campaign a lead generator.

First, you must have the appropriate email system that provides you with the information you need to develop leads. Just sending out mass emails from you personal email will not give you the information you need and will probably get your email shut down. The email management system should be able to provide you with the number and email addresses of opens, unique clicks and other information. There are several email management systems on the market and I have looked at them all and some are better than others.

Second, content in the email is very important. It must be seen as a value to the recipient. Depending on the type of industry will determine what is valuable content for your recipients. The content should also correlate to a product or service you provide. By providing valuable content that correlates to a product or service you provide - you determine which recipients are interested in that product or service by who clicks on that content.

Third, links are direct ways to determine the interests of the recipient. Providing links to the products and services you offer does two things. One, reminds the recipient of everything you offer. Two, gives the recipient the opportunity to get more information about any of your products or services. Links will generate the majority of your leads.

Taking the list of recipients that clicked on the unique links will provide you with a list of leads. If you don't get any clicks on your email, then your content or links are not a value to your recipients. It is now up to you to turn that lead into a customer.

Email marketing is not dead and is a lead generator!!!

Marketing Opportunities - Online Directories

If you are not utilizing online directories, your business is missing out on a great opportunity to be seen and heard.  Most online directories are free. There are a few out there that charge to place your listing and you should determine whether your company should list with that directory. Many of the free directories offer paid upgrades that will give you more options and benefits, however, the upgrades are not a necessity to be successful.

The online directories are not just to list your buiness. They are for people to read positive reviews about your business. How? You ask your cutomers to write a recommendation for your business on the directory. Sometime during their buying process, provide them with the web address to write a recommendation on the directories. If you utilize more than one directory, give them options. Just like product reviews on retail ecommerce sites, individuals are using online directories for reviews on businesses.

Here are a few free online directories with the link to my listing:

Merchant Circle
http://www.merchantcircle.com/business/Davis.Marketing.Professionals.LLC.770-540-7441

Yelp
http://www.yelp.com/biz/davis-marketing-professionals-buford

Google Places
http://maps.google.com/maps?hl=en&ie=UTF-8&q=marketing+in+buford+ga&fb=1&gl=us&hq=marketing&hnear=Buford,+GA&ei=6oiPTODyOcOblgfy_Nm8Dw&sqi=2&ved=0CC8QtgMwAA&iwloc=8901288723039125281&mid=1284475150

Insider Pages
http://www.insiderpages.com/b/15253492921/davis-marketing-professionals-buford

If you are not listed on these directories, you are missing out on opportunities to be seen and heard - and missing out on potential customers.

Marketing's Missing Link

Great article about Marketing Strategy by Laura Patterson

Published on August 10, 2010

As I work with marketing organizations around the world, a common gap stands out: the lack of marketing strategy. Perhaps it's because the difficult economic climate has forced marketers into a more tactical mode, with leaner teams trying to execute more with less.

Whatever the reason, the lack of a marketing strategy has huge implications on an organization's marketing effectiveness. When strategy is neglected, the price paid goes beyond just lost revenue; the price is fewer opportunities from the target market, lower inquiry rates, and fewer sales conversions.

Rushing to implement marketing programs and tactics in the absence of a strategy means setting the stage for potential failure.

When we ask what strategy is being deployed, we often here marketers say the strategy is social media, direct marketing, public relations (PR), or advertising. But those are not strategies; they are tactics, and each can be deployed to support any number of strategic options.

So what is strategy? Strategy is how an organization is going to achieve its mission. And marketing strategy is the critical link between marketing goals and marketing programs and tactics.

Moreover, marketing strategy should reflect an organization's overall strategic approach. You probably are already familiar with some common business strategies. Michael Porter, Bishop William Lawrence University Professor at Harvard Business School, has identified three generic business strategies:

1. Differentiation—used by organizations that focus on the uniqueness and prowess of their products or services by leveraging innovation, design, quality, etc.

2. Cost leadership—used by organizations to offer products at lower prices than competitors' by leveraging supply-chain management, distribution, process/manufacturing efficiencies, etc.

3. Niche—used by organizations that leverage domain expertise, service quality, etc., for a particular customer or market segment

A strategy provides focus and enables an organization to concentrate limited resources on building core competencies that create a sustainable competitive advantage that allows the pursuit and securing of the best revenue opportunities.

Marketing strategy complements an organization's overall strategy, keeps marketing in line with the organization's overarching mission, and provides guidance and direction for channeling the organization's marketing resources toward achieving market traction, penetration, and dominance.

Types of Marketing Strategies

So if PR, collateral, events, and direct mail are tactics that an organization can use to drive awareness, consideration, and preference, what are examples of marketing strategies?

The vast number of potential strategies cannot be listed here, but we can discuss some of the more-common ones and explore selection criteria.

For example, three common product strategies that both B2B and B2C organizations use are trial, product placement, and bundling.

1. Trial is the opportunity to evaluate and experience a product before committing to purchase. Trial can take the form of a sample (often used in consumer packaged goods), an evaluation (used in the software industry), or a test drive (used in the automotive industry).

2. We are all familiar with product placement (e.g., seeing cars, computers, and phones, etc., in television shows and movies). But product-placement strategies can be deployed just as successfully by B2B firms, by placing products (medical device, computer, software) as teaching tools within an academic environment, for example.

3. Bundling involves offering several products for sale as one combined product—again a strategy commonly used in the consumer packaged goods industry (e.g., toothbrush, toothpaste, and mouthwash all in one package); the technology industry (e.g., software plus a computer); and the automotive industry (e.g., subscription-based communications, in-vehicle security, hands-free calling free for a year when you buy the car).

Other common strategies that B2B and B2C organizations use involve people, such as third-party endorsements, seals of approval, celebrities, customer testimonials, etc., or grassroots efforts (where other people become interested in, excited about, and supportive of your organization, product, or service and then help create market momentum).

And a third category can involve the market, such as divide-and-conquer, stepping-stone, tipping-point, and kingpin strategies.

A tipping-point strategy entails tipping from one point of equilibrium to a different point of equilibrium—the idea being that an organization can create a tipping point by capturing enough of a particular market so that other segment members gravitate toward that organization, product, or service.

An alternative strategy is a kingpin approach, where you focus on capturing those customers who have the greatest control in a segment; and once you acquire them, the rest follow.

A strategy consists of a well-thought-out series of tactics that brings the strategy to life. As marketers, you will leverage various marketing channels, from digital marketing to PR to traditional advertising and others, to implement the strategies. And although each of those tactics will apply, how they are used to create marketing programs will vary.

Five Strategy Criteria

Once you identify potential strategies, how do you select one? Consider these five criteria when selecting a strategy:

1. Impact—the proposed strategy must conclusively demonstrate that it will contribute to the achievement of the specific marketing goal.

2. Proven—the proposed strategy should be firmly grounded in evidence-based research that indicates the likelihood that the strategy will work.

3. Context—the proposed strategy should take into account the current environment (business, political, social, and market).

4. Feasible—the organization should have the capability to successfully carry out the proposed strategies.

5. Appropriate—the proposed strategy should be consistent with the organization's mission, culture, business processes, etc.

Steps for Strategy Development and Evaluation

It's probably become obvious that a marketing strategy serves as the foundation for your organization's marketing plan. In fact, the marketing plan contains the specific plan of action that your marketing organization is going to use to successfully implement the strategy.

So, in closing, remember the five key steps for developing and evaluating your marketing strategy:

1. Define the business outcomes that marketing must influence. Without them, the marketing team will not understand what constitutes success for the organization. If Marketing doesn't know the business outcomes, then how can it develop appropriate strategies?

It is the C-Suite's responsibility to establish the business outcomes and communicate which ones Marketing is expected to have an impact on and how Marketing will have made a difference.

2. Develop measurable marketing goals to support the business outcomes. Once Marketing understands the business outcomes and its own role, Marketing needs to define how it intends to move the needle vis-à-vis those outcomes. Those goals provide insight into the strategic options.

3. Evaluate and select the marketing strategy to achieve the goals.

4. Create programs with corresponding tactics and activities to implement the strategies.

5. Monitor results and make course adjustments as needed.

Because we live in a dynamic environment, marketing strategies need to be dynamic. The marketing strategy or strategies you choose will be based on your unique situation and the market in which you play.

Selecting and deploying a strategy that supports the organization and is based on your knowledge of the market and its customers will go a long way toward making your marketing more effective. And though you want to be deliberate in your approach to and selection of a strategy, you may also need to be flexible and agile.

Laura Patterson (laurap@visionedgemarketing.com) is president and cofounder of VisionEdge Marketing Inc. (www.visionedgemarketing.com). Her most recent book is Metrics in Action: Creating a Performance-Driven Marketing Organization (Racom Communications, 2009).

7 Inexpensive and Effective Marketing Tools

If you're a business owner, you are probably looking for ways to promote your business without having to spend a lot of money. No matter what size business you own, you probably aren't taking full advantage of the many opportunities you have for marketing your business in basic ways that cost little or nothing to implement.

Some of these marketing tools that you can utilize include:

1. Business Cards. All businesses should have business cards. This is one of the most cost efficient marketing tools. It should be viewed as a virtual billboard that promotes your business. Don’t just put your logo and contact information – include what you do. The back of business cards is one of the least utilized marketing tools today. Special offers and discounts are good for the back of a business card. Place information on the back that will give the customer a reason to have your business card handy at all times.

2. Emails. A business that does not ask me for my email address does not want my future business. Consumers are very willing to give their email address to a business as long as they perceive they will benefit from the emails they receive. Have an email marketing plan that will benefit your customers and give them reasons to come back. B2B companies should offer valuable information to their customers via email. B2C companies should provide special offers via email. Customers that are satisfied with your products and services will forward these emails to their friends. Nothing is as strong as word-of-mouth.

3. Word-of-Mouth Referrals. A business can be built on word-of-mouth referrals. There is no better marketing tool than a friend’s recommendation. You could not afford a sales force the size of all your satisfied customers and friends. The strongest referral is one from a friend. A satisfied customer is one that received what they expected not just treated nicely. The customers experience when they have encountered your products and/or services, will either build or destroy the power of word-of-mouth. In order to create the type of satisfied customer that will work like a salesman – you must provide a WOW experience.

4. WOW Experience. Customer service is a very important issue for all businesses. The question is – do you provide great customer service or just customer service with a smile? Great customer service can separate you from your competition. It can create or stop a sale. It is who you are!!! Creating a WOW experience for your customers will keep them coming back. Check out this book “Raving Fans: A Revolutionary Approach to Customer Service” by Ken Blanchard and Sheldon Bowles. It has a pretty good formula for creating a WOW experience.

5. Invoices/Receipts. You either send a customer an invoice or give them a receipt. Use this opportunity to promote your business or a specific product or service. It is also a great way to say ‘Thank You’ to your customers – you can never say thank you enough. Messages promoting your website, email newsletter, special event or upcoming sale will cross promote all your marketing tools.

6. Thank You Notes. A lost and forgotten art is the hand written thank you note. If you ship products – drop a hand written ‘thank you’ in the package. If you send invoices by mail – place a hand written ‘thank you’ on the invoice. Any time you send or hand a customer a sheet of paper – it is an opportunity to say ‘thank you’ in writing. This simple gesture will go a long way in building a long lasting loyal relationship with your customers.

7. Online Business Directories. The majority of the world is using the internet to search for products and services. Along with trying to find products and services, people are searching for who has the BEST products and services. The online business directories provide you with the opportunity to list your business with a description of what you offer and it provides a review section for your customers to tell everyone about their experience. The majority of the online directories are free with upgrades that include minimal costs. Your business can appear in internet searches without having a website or landing page when you are listed in the online business directories.

Marketing doesn't have to be expensive to be effective. You have resources in your business you are not utilizing to the fullest extent. These 7 methods are simple and effective for any business no matter the size or industry. Implement some or all of these and see the power of inexpensive marketing.

http://www.davismarketingpros.com/

7 Tips To More Effective Email Marketing

Email marketing has the highest ROI of any direct sell tool available. You have an interested audience that is waiting for you to give them a reason to buy from you. So is it that easy to get your customer to take action? If you avoid some of the more common mistakes many email marketers make, you will increase the number of customers that take action and buy from you and not the competition.

1. Get permission - All email marketing campaigns should use permission based email lists. The customer has given you permission to send them emails about a particular topic. If they gave you permission to send them information about helpful tips only, don't send them a sales piece without asking first. I delete many emails without opening them if I have not given permission.

2. Use an Email Service Provider (ESP) - You think you can do this without an ESP? It is possible, however; it is alot less expensive and less risky to use an ESP. They provide many benefits in design and format, but the most valuable benefit is keeping you off blacklists. If you try to place all the email addresses in the 'To:' line - there is a very good chance you will end up on several blacklists. It also violates the CAN SPAM Act and will get you blocked by many ISP's.

3. Links to all your inbound marketing - Providing links to all your inbound marketing; blog, Facebook, LinkedIn, Twitter, and all others; gives the customer the opportunity to be a part of all your conversations and information. The more you interact with a customer, the more they buy. Obviously you have a link to your website. Your website should be the foundation to all marketing.

4. Always provide an unsubscribe option - Very simple - it is the law. Don't make it an inviting link, but always have it on each and every email.

5. Don't use too many pictures - The pictures should compliment the text, not dominate the email. Many individuals have images blocked on emails. You do not want your email showing up blank on someones screen. In order to have a call to action, you must have good text.

6. Know the recipients name and gender - You do not want to send a women's accessory ad to men. In order to personalize the email, you must know the individuals name. So, when asking for a customers email address, also get their first and last name and gender. Remember this when you are developing your sign up page.

7. Don't just sell, sell, sell - Yes your main objective is to have the customer take action and buy. However, you must earn the customers trust in the process. Providing 'useful' information and 'value' to the customer - what the customer perceives useful and valuable - will increase the customers trust in you and your product. This will lead to buying from YOU.

These 7 tips seem to be common sense - you would be surprised at the emails I receive that break at least one of these points. With the right information and message - your emails can produce lead generation and purchases.

10 Things You Must Do For Your Facebook Business Page

Facebook (FB) has become a norm in developing a branding/marketing strategy. Just having a FB page is not going to produce results to increase your revenues. If you do not have a FB business page, sign up as soon as you finish reading this blog.

There are the obvious things to set up a business page. Business profile information is something easy to do and should be a short description of who you are and what you do. FB does alot for you by just having the page - like button, photo, email contact, website link, etc. Another common tool used on FB is FB ads. These ads are not for everyone.

Here are the 10 things you must do for your business page:

1. Daily posts about what is going on in your business. Share with your fans what is going on. This will build a very strong loyal customer base. It will also start conversations in other groups. You want you business talked about positively as much as possible. You have the opportunity to direct the conversations about your business.

2. Create a Products tab. Make this an online window shopping experience. You do not have to show everything. Remember it is a window shopping experience. What do you put in the front windows of your business? The most attractive products. Create a WOW factor.

3. Create a Pictures tab. This is not for products. Post pictures of interesting things about what is happening at your business and with your employees. It could be pictures of an employee outing to a baseball game. A picture of the customer service employees so your customers can put a name with a face - make it more personal.

4. Create an Email sign up tab. If you do not have an email marketing campaign you should seriously consider this high ROI strategy. Check out this link for more information about email marketing. The email sign up tab will increase the number of your email addresses to include in your email campaign. This type of inbound marketing is very important in any branding strategy.

5. Create Other tabs. This depends on the type of business. Many businesses have rewards program, events and coupons. If it is an important part of your business and marketing strategy, you should have a tab for that item. I know many restaurants have a coupons tab to list the current special/coupon for the week. It is a great way to get someone to make that decision to come see you.

6. Use the Store locator application. Whether you have one location or multiple locations, your customers need to know how to find you. Do not make them go to another site to get information on how to find you. That is the best way to lose them.

7. Create a Video tab. One of the most popular ways to market a business today is through video. You can do alot of things with video to show off your products or create funny videos about your products. Think of unusual helpful ways to use your product and show it with video.

8. Use the Featured Product application. You always have a featured product. Show it off. Whether it is a new item or one you are trying to move inventory - feature the product to make more sales. Make sure it has some WOW power - either price or item - it must draw attention.

9. Create a blog connection to your company blog. The connection will post the published blog post on your business page automatically. You will be sharing your blog posts to all your fans and reminding them of the company blog. This will increase traffic to your blog. This also allows you to share your business with more people.

10. Use the Favorite application. By listing your favorites on your FB business page, it allows you to link to other businesses and organizations (hopefully they will return the favor). This also allows you to show your customers the other businesses you support. If you share something in common with a customer or potential customer, it increases the chances that they will do business with you.

This list of 10 is not an end all and is not for all businesses. It is a great starting point and will increase your presence on FB and the internet. You must have a plan to follow in using any social media or you will waste alot of time. FB can be a huge asset to your business when used properly.

Email Marketing - Why Not?

Email marketing is a great way for businesses to build loyal customers. Why don't more businesses use email marketing? The number one reason I am told why businesses do not use email marketing - "my customers don't want to give me their email address". This usually comes from a business owner that has been in business for 10+ years. People at one time viewed giving out their email address like giving out their phone number.

A new attitude is prevalent in today's market place. If a business does not ask for my email address, then they do not want my business in the future. Businesses should show interest in their customers and communicate with them on a consistent basis. If you want to have loyal customers that come back time and time again, make them feel wanted. Give them special offers that only loyal customers receive.

Businesses can set themselves apart from their competition by using email marketing to make their customers feel important. Providing information to customers with no strings attached shows that the business cares about the customer. It takes the seller/buyer relationship to a much more personal level. The great thing is the amount of time spent on email marketing compared to individually speaking to each customer is hundreds of times less.

IBM noted in a study that an email contact is worth $948. Compared to social media, unless you have millions of fans, $3.60 per fan (Value of a 'Fan' on Social Media, Brian Morrissey) does not compare to the value of an email contact. How much time is spent on social media fans compared to an email list? A thorough analysis will enable you to determine and realize that your ROI for email marketing is much higher than for social media. "The cost of acquiring a new customer can be as much as 5 times the cost of keeping an old one." (Source: Peppers and Rogers)

An organized and well planned email campaign will build you a more loyal customer base and will in turn, increase your revenues. "A 5% increase in retention yields profit increases of 25 to 100 percent."(Source: Bain and Co.)

If you don't ask for your customers email address - you don't want their business in the future.

Email Marketing - Content

What information do you put in your emails?

Don't try to sell your products or services in your emails!! Exception - retail - listing products with sale prices. Give good relevant information your customers can use at work and/or everyday life. They are more likely to remember you if you give them something they can use. Make it relevant to your business also. If they are receiving an email from a clothing store, you are not expecting them to tell you how to fix a leaky faucet.

You don't try to sell them - HOWEVER - make sure there is something in the email that reminds them of all the products or services you offer. Always include links to your website, facebook page, LinkedIn page, company blog and other informational and social sites. COUPONS are great, if you are really offering a great deal.

A good way to get the customer to your website is to have a READ MORE link to your website where they finish reading the article or go to a page that offers more information on the topic they are reading.

These sounds pretty basic - you would be surprised at how many emails I receive that offer nothing except a sales pitch.